Frequently asked questions
Frequently asked questions
Accueil des chiens dans le camping

Frequently asked questions

Frequently asked questions at the campsite

Camping :

Do your accommodations have television?

Only the accommodations of the Premium range are equipped with a television. However, a TV room is available 24 hours a day.

Installation on a pitch

Depending on the category, our pitches are equipped with electricity, water and drainage and range in size from 80 to 140 m². These pitches can accommodate: 1 caravan or a family tent or a camping car 1 vehicle included in the price of the stay. Our Premium pitches with private sanitary facilities offer you all the comfort you need.

Are babies and children counted in the number of people in the accommodation?

At Le Ventoulou, families are welcome!

The maximum capacity shown for our rental accommodation includes all participants in the stay, including babies and small children.

Each traditional pitch can be occupied by a maximum of 6 people (or by parents + children in the case of large families).

Good news: there is no extra charge for additional children under 3 years of age throughout the season on all our traditional and rental pitches.

Can I park my car on my pitch?

Each pitch has one or two parking spaces (depending on the pitch) on site or in a dedicated parking space. Any additional cars, depending on the space available, will be charged extra. Otherwise, you can park your car in the outside car park.

Is a refrigerator available for rent?

It is possible to rent Table Top fridges (while stocks last) for €5/day.

Are the chalets equipped with a dishwasher?

Only the accommodation in the Premium range is equipped with a dishwasher.

Are the accommodations accessible to people with reduced mobility?

We have 3 cottages specifically designed for people with reduced mobility:

  • Cottage Premium "Terrasses du Causse" 2 bedrooms, 4 persons
  • Cottage Premium "Les P'tits Quercynois" 2 bedrooms, 4 persons
  • Cottage Confort "Carennac" 2 bedrooms, 4/6 persons

A sanitary cabin (toilet, shower, washbasin) meets the standards for people with reduced mobility.

Is the cleaning at the end of my stay included in my booking?

Cleaning at the end of your stay is not included in the price of your stay. However, it is possible to subscribe to the "end of stay cleaning" supplement when you make your reservation (60€/90€/120€/160€ depending on the accommodation). With this supplement: the dishes must be washed and put away, the bins emptied, the fridge clean and empty and the disposable bed sheets removed.

Is the campsite accessible at all hours?

Car traffic is not allowed between 10.30 pm and 8 am. Please leave your car in the car park at the entrance after this time and return via the footpath.

Is there a kids' club at the campsite?

The children's club is free of charge, some activities require prior registration. Registration can be made upon arrival at the campsite, after the welcome drink on Sunday.
It is open to children from 5 to 12 years old.
The children's club is open during the high season, in July and August.

Do your accommodations have air conditioning?

Only Premium and Privilege accommodation is equipped with air conditioning.

Is the Lot a suitable region for family holidays?

The Ventoulou campsite in the Lot, near Rocamadour and the Gouffre de Padirac, is the ideal place for a stay with your children.

Indeed, we offer a multitude of activities and entertainment, a children's club in season, 2 playgrounds, a multi-sports ground, a games room, an inflatable pirate ship and a covered and heated swimming pool. Our centrality in the Dordogne Valley will allow you to visit the villages of character for fun visits, to practice water sports and to walk in our beautiful countryside.

Arrival / Departure :

What are the arrival and departure times for a rental?

For rentals, arrivals are from 2.30 pm and departures are at 10 am at the latest.

What are the departure and arrival times for a pitch?

For pitches, arrivals are at 2.30 pm and departures are at 12 noon at the latest.

Pets :

Do you accept pets?

Yes, our four-legged friends are welcome and accepted in all our accommodations, for a daily fee payable upon reservation. Your pets must be tattooed, vaccinated and kept on a lead.

We have several services available: a Toutoubar, a canidouche and a ToutouPark with its agility course.

The Camping Le Ventoulou Sites et Paysages is a member of the Club Oscar and a partner of the website "Emmè" whose mission is to associate the pet with all our travels and therefore with our holidays.

Since this year (*New in 2023*), we also offer a day care service for your dog, from 1 hour to one day from 15 June to 15 September, by a professional team in a dedicated area.

swimming :

Is the pool accessible to visitors?

Our water park is exclusively reserved for our guests. Thank you for your understanding.

The pool deck is wheelchair accessible.

Do men have to wear swimming trunks at the pool?

Yes, they are compulsory, however shorts and Bermuda shorts are tolerated, however we ask that they are different from those worn during the day and in the playground to ensure the hygiene of our water park.

Is the pool heated?

The indoor swimming pool is heated throughout the opening period of our campsite in the Lot with variable opening hours depending on the season.

You will have the pleasure of swimming in water at a temperature of at least 26 degrees. In high season and if the temperature allows it, we uncover it to enjoy the sunshine.

We remind you that your children are always under your responsibility, at all times and in all seasons.

Services :

Is there any equipment available on loan?

Yes, we lend at the reception: hoover, iron, ping-pong racket, balls

Is there a laundry?

Yes, 2 laundries are at your disposal, one with 2 washing machines, 1 dryer and 1 dishwasher and a second one with 1 washing machine, 1 dryer and 1 dishwasher are at your disposal on the campsite.

The tokens for the washing machines and dryers can be bought at the reception (5€/wash and 3€/dry) and the tokens for the dishwashers are available (1 per pitch and per day) also at the reception, at the price of 4.50 € each.

Is there a library at the campsite?

Yes, a library is available 24 hours a day, the loan of books is free of charge, you can even exchange your books there,

Method of payment :

Which payment methods does Camping le Ventoulou accept?

We accept all types of payment: credit card, bank cheque, holiday cheque, etc. A deposit will be requested at the time of booking and the balance will be paid after receiving the rental contract.

For further information, please refer to our general terms and conditions of sale.

Do you accept holiday vouchers?

Yes, we accept holiday vouchers and e-vouchers for the payment of your stay with us.

How do I make a payment?

If you have chosen to pay by credit card, you can contact us on 05 65 33 67 01 and we will take the payment by phone.
If you have chosen to pay by cheque, please send it to the following address Camping LE VENTOULOU - 208 route de Mayrinhac - 46500 THEGRA
If you have chosen to pay by bank transfer, you will find our contact details at the bottom of your quote.

Other issues :

Can I continue to compost my waste even on holiday?

Composting and camping is possible! We have a "bio-bucket" available at the reception and a composting area.

How do I find the campsite map?

You can find the campsite map on the homepage of our website under the heading "downloads".

I would like to invite people from outside the campsite, what is the procedure?

Please inform the reception if you wish to receive visitors and pay the applicable visitor rate for them. This does not include access to the swimming pool, which is reserved for our guests.

How far is the campsite from the shops and town centre?

We are located 7 km from the town centre of Gramat and 14 km from the town centre of Saint-Céré. Both offer several supermarkets such as Leclerc, Carrefour Market, Lidl, Aldi and 8 à Huit.

Otherwise, our best advice is to visit one of the many markets in the Dordogne Valley and enjoy the local flavours to please your taste buds!

How do I book a rental or a pitch?

Whether it is a camping pitch or a rental (gite, cottage, mobile home, caravan or lodge tent), our online availability is always up to date.

You can choose the type of accommodation that best suits your holiday and your desires, with complete peace of mind. Each rental has its own file with all its characteristics.

Booking is easy and free!

Moreover, a cancellation insurance is offered to you at the time of the reservation.

Any delayed changes may result in additional charges.

Why do you ask for our number plate?

We require number plates for access to the campsite. The automatic barrier reads your number plate and lets you into the campsite.

Do you have baby kits available?

Depending on the demand, we offer high chairs and baby cots for hire. Please let us know when you make your reservation as the number is limited. In each sanitary block, a baby area is also available with a dedicated bath.

Moreover, our cottages "Les P'tits Quercynois" are perfectly adapted to families with young children as they are equipped with a complete baby kit (high chair, baby bed and adapted crockery) but also with a bathroom specially equipped with a small toilet, a small washbasin, a bathtub and a changing table. There is also a games room and a large terrace with a sliding gate and a playhouse.

How can I check that my reservation has been registered?

An e-mail confirming your reservation will be sent to you systematically. Do not hesitate to contact our reception team if you do not receive it.

Is there WIFI in the campsite?

Yes, it is a free and unlimited service in the campsite. However, we invite you to disconnect and return to your roots for a slow holiday.

I am looking for a campsite in the Lot, is it possible to stay at Ventoulou?

All our Comfort and Privilege Garden pitches (for tents, caravans or motorhomes) can be rented by the night during the entire opening period of the campsite.

The Premium pitches with private sanitary facilities and Premium Pack Cosy are bookable by the week from Saturday to Saturday or Sunday in July and August and by the night in the off season.

Outside July/August, it is possible to stay at the campsite for a short period, as all accommodation can be rented for a minimum of 2 nights.

For more flexibility, arrival and departure days are now possible on Wednesday/Saturday/Sunday in high season depending on the accommodation.

Is it possible to use a BBQ on its site?

Yes, it is possible to use a barbecue on your pitch but only with gas or charcoal (electric plancha forbidden). You can also use the communal barbecues in the 2 dedicated areas.

Do you welcome groups?

Our campsite is recognised as a "Bonne Adresse" by the French Cycling Federation and as a "Relais Motards".

We have many mobile homes (2 persons, 4/6 persons, 6/8 persons and 9 persons) located in distinct areas allowing families and friends to meet.

Before and after the season, we also offer half or full board. This is the ideal formula for clubs, groups, ceremonies, weddings, cousinhoods with 20 to 100 people... Each group reception is subject to a personalised estimate, depending on the date envisaged, the number of participants and the services required. Please contact the reception team to define your project precisely.

I come by electric car, can I recharge my vehicle during my stay?

A double charging point is in operation 24 hours a day at the entrance of the campsite, before the barrier.

It is strictly forbidden to plug your vehicle into the standard sockets of the pitches and mobile homes.

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